![]() ![]() You may also visit Customer Care online at. For your reference, your case number is CAS-1068715. To provide for better tracking of your issue and to ensure accurate responses by Customer Care, please do not start a second case on the same issue as this may cause unnecessary delays. If you have any further questions, suggestions, or comments about any of our products, don't hesitate to contact us using this case. Since then, in over a year I have heard nothing from IOLO.I have tried to contact them several times. It has not worked since, and i have had to use other anti-virus programs. A virus knocked out System Shield, a key part of System Mechanic Pro. It is an admission of a problem with the product. We will address this issue in a future build of System Mechanic and will notify you upon its availability. Below is my last communication with the IOLO company. Unfortunately we do not have any further information at this time. On one occasion, I did eventually get through to a technician who was incredibly condescending and barely understandable. ![]() Below is my last communication with the IOLO company.
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